Support coordination
Compliance + audit-readiness for NDIS support coordination providers.
Track your coordinators' screening, training, and conflict-of-interest declarations, keep every participant file audit-ready, and generate the evidence pack on demand - all alongside the tool you coordinate in. Built around the artefacts an audit actually asks for.
From $179/month · 14-day free trial · No credit card to start
Why support coordinators pick Checkbase
Coordination is a trust role. The audit treats it that way.
You sit in the middle of a participant's plan - recommending services, making referrals, coordinating delivery. That puts conflict of interest, participant consent, and your coordinators' own screening under a brighter light than most provider types. The audit still asks for service agreements, referral records, progress note samples, and proof every coordinator is screened and inducted.
Checkbase doesn't replace the tool you coordinate in. It sits beside it as the compliance layer - every artefact in the structure the auditor expects, with expiry tracking, version history, and a single evidence pack you can hand over on day one.
The coordination compliance surface
Everything the audit asks of a coordination provider. On one screen.
Four feature areas built around the artefacts a support coordination audit checks. Click through, then scroll past for the deep dive.
| Staff member | WWCC | NDIS Screening | CPR | Infection Control | ID |
|---|---|---|---|---|---|
Aroha Tua Team Lead | |||||
Danh Nguyen Support Worker | |||||
Priya Sharma Support Worker | |||||
James O'Brien Support Worker | |||||
Mei Lin Chen Support Worker | |||||
Tui Ngata Casual |
Every coordinator, screened and current.
Full worker artefact set
NDIS Worker Screening Check, WWCC, 100-point ID, orientation module, code of conduct, qualifications - each with a status pill and expiry policy.
Conflict of interest as a first-class slot
Per-coordinator COI declaration with an expiry policy. Renewals flagged 30 / 7 / 0 days out - the artefact the coordination audit scrutinises most.
Self-serve intake
Coordinators complete their own intake forms and upload documents - no chasing certificates over email.
Coordinators
Every coordinator screened, inducted, and current.
Add your coordination team once. Checkbase tracks each coordinator's NDIS Worker Screening Check, WWCC where relevant, 100-point ID, orientation module, code of conduct, privacy agreement, qualifications, and - critically for coordination - their conflict-of-interest declaration. It tells you which of those is about to expire before the auditor finds out.
- Conflict-of-interest declaration tracked per coordinator, with expiry
- Per-coordinator checklist with status pills (complete / expiring / expired / missing)
- Coordinators complete their own intake forms - no chasing emails
| Staff member | WWCC | NDIS Screening | CPR | Infection Control | ID |
|---|---|---|---|---|---|
Aroha Tua Team Lead | |||||
Danh Nguyen Support Worker | |||||
Priya Sharma Support Worker | |||||
James O'Brien Support Worker | |||||
Mei Lin Chen Support Worker | |||||
Tui Ngata Casual |
Liam P.
NDIS 43 001 234 · SIL Kurrajong St
Compliance
92%
Planning & support
Service Agreement + Schedule
Individual Risk Assessment
Individual Emergency Plan
Support Plan
Participant files
Consents, agreements, and referrals - in one place.
Each participant has a structured file with the artefacts a coordination audit checks: participant consent forms, service agreement + schedule of supports, intake form, referrals in and out, progress note samples, and complaint/feedback records. Expiry dates - like an annual service-agreement review - roll up to the dashboard so nothing silently lapses.
- Consent + service agreement slots with review expiry tracking
- Referrals in/out kept consistent per participant - not scattered in your CRM
- Per-participant audit-consent slot - controls auditor access
See the coordination compliance surface in action
Book a demo and we'll walk through your coordinators, participant files, and conflict-of-interest tracking inside Checkbase.
Audit dashboard
One number: are you audit-ready?
The dashboard shows your readiness score, the top 5 things to chase, and rollups by module - coordinators, participants, organisation. Expiring COI declarations, lapsed screening checks, and missing consents surface as actions, not surprises. Email digests go out 30 / 7 / 0 days before anything required expires.
- Live score - updates as you upload documents
- Action list - exactly what to chase next, by priority
- Mobile-responsive - check between participant meetings
Dashboard
Kurrajong Disability Services
SIL audit-readiness
78%
12 artefacts outstanding
Expiring in 30 days
4
Expired
1
Staff compliance
12 activeAroha Tua
Team Lead
100%
CompleteDanh Nguyen
Support Worker
75%
1 expiredPriya Sharma
Support Worker
94%
CPR in 12 daysSIL evidence pack
Kurrajong Disability Services
Audit ID AC-2026-0418 · expires 7 May 2026
Evidence categories
- Governance8 items
- Insurance4 items
- Policies & procedures12 items
- Staff records18 items
- Participant files19 items
- SIL house records7 items
- Audit log1 items
Auditor portal
Your auditor signs in once, gets exactly what they need.
Invite your auditor by email - they get a secure link with OTP verification, no account required. They view your evidence, verify documents, flag concerns with severity, and submit findings back as remediation tasks. Sample requests are gated behind per-participant consent - auditors request access, you approve or reject, and every decision is logged.
- OTP-gated access, time-limited, revocable at any time
- Inline document viewer - no downloads, no copies on auditor laptops
- Findings come back as remediation tasks you can assign
Honest scope
We're the compliance layer - not your coordination CRM.
Checkbase doesn't run your coordination delivery. You keep coordinating, referring, and writing case notes in whatever tool you use today. We sit beside it and prove you're compliant doing it.
Your coordination tool does
Coordinating supports, making referrals, writing case notes, budget tracking, day-to-day participant delivery - the work itself.
Checkbase does
Coordinator screening + training + COI, participant consents + service agreements, the audit evidence pack, and the auditor portal - the compliance proof an audit demands.
Privacy + safeguards
Participant data stays inside the controls coordination needs.
Australian data residency
Hosted on AU Supabase + Vercel. Files stored in Australia. See Trust for the subprocessor list.
Per-participant access
Coordinators only see participants they're assigned to. Tier access controls what they can do inside each file.
Consent-gated audits
Auditors can't request access to participants without a signed audit-consent form on file. Every decision is logged.
Keep reading
NDIS audit preparation - what auditors actually look for
The artefact categories every audit checks, regardless of tier. Practical timeline + a sample evidence pack.
NDIS penalties explained - fines, banning orders, risk
What you actually risk in 2026 - $330k individual / $1.65M corporate per contravention, plus banning orders.
Running a small provider?
Compliance software for 1-10 staff providers without a compliance team. Audit-ready in under an hour.
Compare all plans
Essential / Professional / Business / Enterprise. Feature matrix + FAQ. Calculate your tier from your participant count.
Questions support coordinators ask
Start free
Audit-ready before your next inspection.
14 days free, no credit card. Invite your coordinators, upload your existing evidence, and see your audit-readiness score on day one - alongside the tool you already coordinate in.